KEY PERFORMANCE INDICATORS ( KPI ) for TYCO SUPPLIERS.

 

 

 

 

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Pricing

  • Product/Service is Competitively priced against market rates
  • Volume or other discounts post-award

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Delivery

  • Quantity supplied matches the Qty ordered & each line of the order has been supplied
  • Delivery to be made within the agreed  time.
  • Current Lead time compares Favourable with previous Lead time.
  • Time must be in Line with agreed SLA turnaround or with agreed time scales for these particular orders.
  • Contractor Holds adequate range/no of units of stock to offer a reliabe service to the SPCB

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Product / Service Quality

  • Users Perception of Products service taken from agreed user survey
  •  Accepatable Quality of Technical Information/Support provided by contractor for Goods Supplied

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Health & Safety

  •  Zero Reports in relation to the Product/Service endangering the H&S of MSPs, staff or visitors

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Administration

  •  Invoice to contain all Informationsrequired  y the SPCB to enable Prompt Payment
  •  Invoices presented on a timely Manner to allow on Time Payment
  •  Quotations request are Turned around within x days
  •  Full supporting documentation received for all installations/updates within x dates of acceptance of instalation /update

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Best Practice & Continuious Improvement

  •  Contractor is Pro-active in managing its relationship with the SPCB
  •  Responds Rapidly to Request for Information & Support without having to be chased
  •  Contractor is open and co-operative in its relations with the SPCB,e.g in terms of Joint Problem solving
  •  Contractor has a clear Understanding of its accountabilities & responsibilities under the Contract

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