Tyco Fire & Integrated Solutions
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KEY PERFORMANCE INDICATORS ( KPI ) for TYCO SUPPLIERS.
Name *
Email Address *
Your Company *
Please Choose
Tyco Fire UAE
Al Suwaidi
Al Sagar
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Supplier Being Assessed *
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Pricing
Price Competitiveness (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Product/Service is Competitively priced against market rates
Discounts (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Volume or other discounts post-award
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Delivery
Delivery in full (Stores)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Quantity supplied matches the Qty ordered & each line of the order has been supplied
Delivery on time (Stores)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Delivery to be made within the agreed time.
Average Lead Time (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Current Lead time compares Favourable with previous Lead time.
Average Time to Fill Emergency Orders (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Time must be in Line with agreed SLA turnaround or with agreed time scales for these particular orders.
Consignment Stock Availability (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Contractor Holds adequate range/no of units of stock to offer a reliabe service to the SPCB
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Product / Service Quality
User Survey (Project Staff)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Users Perception of Products service taken from agreed user survey
Technical Support (Project Staff)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Accepatable Quality of Technical Information/Support provided by contractor for Goods Supplied
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Health & Safety
Endangering Health & Safety (HSE & Stores)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Zero Reports in relation to the Product/Service endangering the H&S of MSPs, staff or visitors
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Administration
Invoice Preparation (Accounts)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Invoice to contain all Informationsrequired y the SPCB to enable Prompt Payment
Invoice Presentation (Accounts)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Invoices presented on a timely Manner to allow on Time Payment
Provisions of Quotations (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Quotations request are Turned around within x days
Documentation (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Full supporting documentation received for all installations/updates within x dates of acceptance of instalation /update
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Best Practice & Continuious Improvement
Pro-activity (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Contractor is Pro-active in managing its relationship with the SPCB
Responsiveness (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Responds Rapidly to Request for Information & Support without having to be chased
Openness & Co-operation (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Contractor is open and co-operative in its relations with the SPCB,e.g in terms of Joint Problem solving
Understanding of Accountabilities (Procurement)
Choose Value 1 to 10
1
2
3
4
5
6
7
8
9
10
Contractor has a clear Understanding of its accountabilities & responsibilities under the Contract
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